Wasn't a service but an Mot but nevertheless first class treatment

Had to wait over 2 hours for an mot, even though it was a pass. I expected to wait about an hour. The mot was discounted when i paid due to length of wait.

From start to finish a truly professional and yet personal service. Nothing too much trouble, all questions answered with patience and thoroughness, excellent communication at all times and all timings met.

Efficient service

Clarity about the costings were present at every stage of the process.

Faulty radio still

They happily collect car and return it with all the jobs done. Friendly as well. Brilliant. Ever put a foot wrong

Again personal service although was not expecting the bill to be so high. Perhaps we could be told on the time of booking which service it is likely to be and the rough price. This would have helped me balance my payments for the month.

Very professional

Every thing was done fine in proper time

Excellent service

Super efficient, helpful and reassuring.

As in answer 1. Every time I have been to Snow's all staff very helpful friendly and nothing seems to be too much trouble.

No explanation

Because when I followed this up with a phone call I was advised that the phone transcript of that conversation would be listened to and still sometime later I have had no response to that.

Service carried out process promptly and car cleaned when picked up

The reception was great, it was finished on time and washed!

Very

Polite prompt service, with friendly high standard service

Only one slight issue - you were going to hire me a Mini but I got a rather lower quality vehicle instead!

Friendly, do the job and a cup of coffee from the machine.